Teil 2.
19. Which audio and video formats are supported by the Infotainment system?
Audio playback is supported in the following formats:
· AAC, ALAC, AVI, FLAC, MP3, MP4, WMA
Video playback is supported in the following formats:
· MPEG-1 and MPEG-2 (.mpg, .mpeg)
· ISO MPEG4; DivX 3, 4 and 5 Xvid (.avi)
· ISO MPEG4 H.264 (.mp4, .m4v, .mov)
· Windows Media Video 10 (.wmv, .asf)
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20. How can I keep the music playing in the car when I am no longer inside?
As soon as the driver unbuckles and leaves the vehicle, the ignition automatically switches off. To turn the ignition back on, the key can be placed in the car and the ignition can be turned on using the start/stop- button on the steering column.
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21. How secure is the vehicle against cyber-attacks?
Data security is a top priority for Volkswagen. All the systems comply with legal requirements and are continuously improved to make manipulations more difficult or prevent them.
Charging & Battery
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1. Why does my vehicle show me less range than it should, although it is fully charged?
The range indicator is based on your driving style and is calculated dynamically. Adopting the right driving style can reduce consumption, damage to the environment, and wear and tear to the electric drive, brakes and tyres.
Tips on how to increase your range can be found in the owner’s manual under the chapter "Driving Economically".
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2. What does the km/h or km/min display mean during the charging process?
This shows how many kilometers of range the vehicle receives per hour (per minute) during charging. The display varies depending on the charging power.
3. What is the maximum charging power when using AC?
The charger in the ID.3 1st, which converts the alternating current from the charging port into direct current for charging the high-voltage battery, is designed for a charging capacity of up to 11 kW.
4. Is bidirectional charging possible or retrofittable?
Currently bidirectional charging is not possible. A later availability is under consideration.
5. Does the ID.3 have a safety measure against DC faults (DC fault current) circuit breaker FI type B?
The ID.3 has a safety measure against DC faults. By this a possible backflow of DC faults into your domestic electricity system is prevented while charging.
6. What happens with the HV battery at the end of its lifespan?
All ID. models are designed for a long service life, similar to today's vehicles with conventional drives. The battery of each vehicle will be checked at the end of its lifespan according to the following criteria:
· Is it still usable?
· Will the battery continue to be used, for instance, as stationary energy store? If not, is it recycled?
We are currently developing a recycling concept in which the battery is dismantled, crushed and then prepared to further optimise the recycling. The aim is a maximally resource-saving and economic recycling process at the same time.
7. Does the performance of the battery decrease in cold weather?
The performance of the battery is reduced in cold weather. The optimal operating range of the high-voltage battery is between 20 and 40 degrees Celsius. To ensure this optimal efficiency, the battery provides a heating and a ventilation.
The aim is to operate the battery at the optimum operating point by using suitable controls.
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8. What is the warranty on the HV battery?
We give the purchasers a guarantee that the usable capacity of the battery will not fall below 70% in the first eight years (or up to 160.000 kilometers, whichever comes first) when used correctly.
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9. Where can I charge with the We Charge card?
You can charge with the We Charge Card at more than 150.000 (and counting) charging points in Europe including Ionity, Innogy, EnBW, Allego etc..
The list of available charging stations can be viewed in the We Connect ID. app.
10. What happens if the ID.3 has to drive through or is parked in a flood?
The ID.3 behaves like conventional cars. The battery is sealed against water intrusion.
We Connect ID. App
1. What to do, when the car is overriding the temperature set in the We Connect ID. app to “LO”?
The stationary air conditioning can be adjusted via the app or the infotainment system. It can only be activated when the vehicle is stationary. When the vehicle is turned on, the regular air conditioning system takes over with the temperature that has previously been set.
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2. Can I add the same vehicle to different Volkswagen IDs and manage the vehicle from multiple devices?
The use of multiple profiles will only be possible after the Q1/2021 update.
3. What to do, when you are not able to activate the online services license in the We Connect ID. app?
Thanks to Juan Vaz for his solution:
“I had the same problem in Sweden and before I got my Max. I could fix it by deleting the app and reinstalling it via AppStore. It works now even if some functions are not available yet.”
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4. How can I see my still available First Movers charging credit in the We Connect ID. app?
Currently this function is not available in the app. In the charging history you can see that the charging process has not cost anything. The remaining available credit can be seen in the monthly billing.
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5. Why have I received a bill from We Charge even though I am a First Mover?
When activating the card, it is important that the tariff We Charge Plus is selected. Activation takes place in the app as part of ‘vehicle enrolment’ and includes the conclusion of a contract for the We Charge Plus special plan with the provider. You require access to the vehicle for activation. Once activated, the charging credit is linked to the app.
6. Information regarding technical issue We Connect ID. app and CUBIC
Due to a technical issue, you were given the option to purchase data packages from Cubic, which cannot be used in your vehicle at the moment. We apologize for any inconvenience. In the beginning of 2021, Volkswagen will offer a software update for your ID.3 1st. After that you are able to use the data plan for various functions.
If you have already purchased a package, please contact customer service (we-support@volkswagen.de).
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7. Why can I sometimes not see any charging stations in the app, although I can still pay at those with the We Charge card?
We receive the data of the charging stations via the POI-Management database and these are displayed in the frontends according to filters. If charging stations are not displayed correctly, you would first have to check how the filter was set. If a charging station that can be used does not appear despite a correctly set filter, it is probably due to an error in the database. In this case the support should be informed about it, so that the facts can be checked further. This would be an important feedback for us.
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8. Where can I report incorrect or missing charging points?
We are working on a solution within the We Connect ID. app. Until the release, please feel free to report the affected or missing charging points to the following email address, including
· the exact address
· the charging point operator as shown
· a reason why it’s not working in case of unavailable charging points (e.g. private property, defect, non-existent, ...)
Email: 57fdcbca.volkswagengroup.onmicrosoft.com@emea.teams.ms
Miscellaneous
1. How are the factories where the ID.3 is produced powered?
Our basic principle for the production of the ID.3 in Zwickau is: Avoid the formation of CO₂ first, if possible, reduce it in the next step. The factory Zwickau is using only certified “Volkswagen Naturstrom” from regenerative sources. In addition, a block heating plant comes along with force heat coupling, In the long term this block heating plant will be powered with CO2-neutral gas. In addition to this, all buildings are energy-optimized on an ongoing basis. So, the current need of water and heat is reduced permanently.
2. Does Volkswagen ID. plan to offer insurances for the ID.3 similar to what Tesla is doing in California?
Our partners for insurance products differ from country to country. Though they are not a product provided by Volkswagen, you may find links to country-specific offers on your local Volkswagen website.
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3. Why have I not received a welcome box yet?
If you are from France and Italy, then the "Get Ready" box is delivered together with the ID.3 1st.
4. Is there a danger of a marten being able to get into the engine compartment of the ID.3 or is the vehicle well sealed off?
In terms of susceptibility to marten bites, the ID.3 is no different from conventionally powered vehicles. For technical reasons, it is not possible to construct the engine compartment to be "marten-proof", as the wheels and axle parts require freedom of movement (wheel angle when cornering, rebound and rebound travel on uneven surfaces etc.).
Teil 3 mit Update vom 30.10. 2020
ID.3 Tipps und Tricks / FAQ