So, leider darf man nicht mehr seine Beiträge editieren daher muss das Update vom 5.2. 2021 ans Threadende !
11. Why does my ID.3 have less signal strength bars than my phone?
In general, the number of bars, i.e. the signal strength of the connection, always depends on the mobile network operator of the device in your area.
This means that your cell phone may have better reception than your vehicle, as the vehicle and the cell phone may have different mobile network operators.
Another reason is the sensitivity of the display. Devices such as cell phones, tablets and internet-capable vehicles have a deposited table, in which values in dBm (decibel Milliwatt) correspond to how many bars are indicated, e.g. with -95dBM 3 bars are displayed. The ID.3 is calibrated to be less sensitive, which means that a weak reception position is displayed relatively quickly with only a few bars. Most cell phones on the other hand are calibrated to be more sensitive, so that with the same reception your cell phone may show more bars than your vehicle.
Please note: The ID.3 can fully execute all online services even at very low signal strength. If the reception is not sufficient, this will be indicated accordingly on the display.
15. Where can we find the explanation to all different options in the "Individual" configuration?
5. Up to what current is the charger in the ID.3 1st Edition (EU market) designed for single-phase charging?
When charging with alternating current, the charger accepts currents of up to 48 amps per phase. Please note that the maximum charging power of the charger in the ID.3 1st Edition is 11 kW.
Please note that, depending on your country, there may be differences in the legislation and the guidelines of the electricity suppliers regarding the power supply. As a result, 11 kW may not be achievable in every region during single-phase charging.
6. How is the 12 V battery charged: via the HV battery or an external power source?
Both. The 12 V battery is charged via the HV system and there via the DC/DC converter. When charging, part of the power is distributed via the converter to the 12 V battery. While driving it is charged by the HV battery.
14. Can the flashing of the LED in the vehicle key cause the key battery to discharge when it is near the vehicle?
The key communicates with the vehicle as soon as it is within the near-field detection range and starts flashing. As soon as the key leaves this field, the flashing stops.
There are 2 mechanisms that stop the flashing or the communication with the vehicle:
Motion sensor of the key: The key switches off after a certain amount of time, when no movement is being detected (independent of the distance to the vehicle)
Child protection: If the key is in the near field and is moved permanently, this field is gradually reduced. After a certain amount of time, the field is so small that communication between the car and the key from outside is no longer possible. Ergo the flashing stops.
These measures prevent unintentional discharging of the battery in the key.
We Connect ID. App
2. How can I change the unit of range in the We Connect ID. app (e.g. from miles to kilometers)?
You can change the unit of range by adjusting the country selection of your smartphone.
Android: Settings --> System --> Date and Time --> Disable "Use time provided by network" --> Time zone --> Region --> Select the desired country
iOS: Settings --> General --> Language & Region --> Region --> Select the desired country
For both operating systems we recommend restarting the We Connect ID. app after changing the settings.
Please note that the change may also affect other applications on your smartphone.
3. Can I reduce my charging speed in the We Connect ID. app?
In the We Connect ID. app you have the option to set a reduced charging power of 8 kW. You can find this function in the app in the vehicle menu in the settings. However, the reduced charging power can only be used for regular charging with alternating current (AC charging). You cannot make this setting for quick charging with direct current (DC charging).
4. Can I transfer my First Mover credit to another person?
Once activated, the charging credit is linked to the app user and in particular is no longer transferable to another user’s app.
5. What to do, when you are not able to activate the online services license in the We Connect ID. app?
Note: Please make sure that the VIN has been entered correctly or has been taken over correctly by the camera.
9. Where can I report incorrect or missing charging points?
We are working on a solution within the We Connect ID. app. Until the release, please feel free to report the affected or missing charging points to the following email address, including
- the exact address
- the charging point operator as shown
- a reason why it’s not working in case of unavailable charging points (e.g. private property, defect, non-existent, ...)
10. What should I do if I still have problems with the We Connect ID. app (e.g. vehicle enrollment, We Charge, payment)?
In these cases, we would like to ask you to send an email to email@example.com
With the subject line "1st Mover Club" your requests will be prioritized.
Please describe your request as detailed as possible and mention the smartphone you are using and its OS version and the version of your app. Furthermore, please mention your VW ID (Email) and your VIN so that our colleagues can process your request as soon as possible. If the request concerns We Charge, then please make sure to include the following data: We Charge ID, EVSE ID of the charging point (unique number of the charging point) and, if available, the type of the Wallbox.